Interactive Voice Response | Falcon Technologies

Interactive Voice Response

Interactive Voice Response

Falcon offers you the convenience of fully-hosted, self-service applications for telephone and web that will allow your customers to manage their needs, keeping them happy and allowing you to be more profitable.

Interactive Voice Response Benefits:
  • Connect to customers
  • Offer speech-based services
  • Make applications available to customers 24/7
  • Lower service, management, integration, application development, and lifecycle costs
  • No capital expense for hardware
Interactive Voice Response Features:
  • Fully-hosted IVR service
  • Outbound automated calls for reminders, affinity marketing, and critical notification.
  • Speech-based services not possible with touch-tone:
    • name and address recognition
    • secure voice ID technology
    • alpha/numeric symbol recognition such as stock symbols, product names, and problem statements
  • IP Telephony-based architectures
  • Support of IT Web
  • Standards such as VoiceXML 2.1, CCXML, J2EE, Web Services and MRCP
  • Support of Eclipse-based touch-tone and speech application