Is PCMatic good? | Falcon Technologies

You’ve seen the ads. The ineffective husband trying to clean viruses off of his machine. The college student who wants a new laptop because hers is running “too slowly.” The flower shop girl whose PC is so slow she can’t complete a transaction. Yes, the ads are like fingers on the chalkboard of PC utilities. But the real question is…does PC Matic actually work?

The answer is yes…sort of.

But that does not make it worth the $49.95 asking price, nor does it make the software worth installing. In fact, this is software I would never recommend to anyone for use at home or at the office.

First, here’s what it is: a collection of five products from a company called PC Pitstop, a ten-year-old private company incorporated as an LLC. Rob Cheng, founder and CEO, is the only investor in the firm. The five products are Optimize, Driver Alert, Disk MD, Exterminate and Overdrive.

Optimize is a PC optimization program that deletes temporary files, cleans the system registry, gets rid of unneeded Outlook files, and tweaks the system in terms of other settings. Driver Alert is designed to check existing hardware drivers and identify drivers that are obsolete. Disk MD is a disk defragmentation utility. Exterminate is an anti-malware program that boasts daily signature updates for the latest in malware identification and removal. And Overdrive creates an extensive report of your PC’s performance, security, software, drivers, etc.

To be fair, if you are a novice who has not learned how to make use of free utilities that do the same things better, PC Matic may actually make your PC run faster. But this is an uneven proposition, and the problems it may create could actually make your PC run more slowly…a disaster for a professional office.

PC Pitstop has spent an inordinate amount of money in television advertising for a simple utility aimed at novice computer users, and has followed this up by cramming virtually every reviewing source with phony reviews. The company itself maintains a variety of websites that purport to be independent but in fact give only glowing reports for the product. In addition, the company early in its history established a marketing relationship with PC World Magazine. Truly independent sites and even those in which you disregard the five-star ratings, though, tell a different story.

The major complaints are that the software does not work, actually inhibit the use of some software products, or fails to speed up the operations of a computer. To understand why this may be the case, a user has to understand the reasons why a computer may run more slowly over time. In spite of the claims of companies that make and market “Registry Cleaner” products, that is seldom a major problem (with the exception noted below). The greatest reasons are that the computer has insufficient RAM memory or that it is infected with malware.

Nearly all computers are sold with less RAM memory than they need, in order to keep the cost low. This is a problem with desktop PCs in general, but especially with proprietary PCs that are unable to take more than a limited amount of memory – and virtually all laptop computers, which are chronically under-RAMmed. If your PC is running slowly, the first step is to buy and install more RAM memory!

The second major reason for slow operations is a virus, Trojan or other “computer virus” infection. It is usually easy to spot these, as they generate pop-up ads or phony “virus infection alert” messages. For these, which may clutter the system registry, the best bet is a good malware identification and removal tool, and for this the PC Matic suite has problems. Like the free Lavasoft Ad-Aware product, our tests of PC Matic generated a number of “false positives,” which might lead an unwary consumer to delete files necessary to the operation of mission-critical software. The files identified are not malware, but their deletion will cause the programs not to load or work.

If you decide to take the plunge and buy the software anyway, don’t pay the full sticker price. Hold out a few days, and you will likely get an email that drops the price to $14.95 – that is, IMHO, still too much to pay.

Between the TV hype ads, the phony online “reviews” and the high number of actual negative reviews, PC Matic is a product to avoid for a professional’s office or home. But that doesn’t mean the company’s without merit. Sign up for the PC Pitstop Newsletter at news.pcpitstopmail.com, and you will find fascinating articles from third-party bloggers that are chock full of useful information – one you get through the PC Pitstop ads.

For $50 per month Falcon can monitor your PC for issues and be alerted remotely when issues are found. We will correct the issue and perform weekly maintenance to keep your system running smoothly. We also include commercial grade antivirus and antimalware scanning and removal. What makes our service stand out from the rest is our “no fine print” guarantee. If we can’t fix your system when it fails we will replace it with a like system at no additional charge for as long as you maintain your monthly service subscription.